Policy cancellation frustrations

I cancelled my insurance cover recently. It's been a shocking experience.

My initial request was emailed through on 19 June 2020. To date, that email was never answered. I followed up on that email a few days later with another email and it became evident that I had to call in order to effect the cancellation.

Their call center process was just as shocking. You need to hold for at least 10min before an agent answers, and there's a 50% chance that the call will drop, so you have to try again.

So I finally managed to speak to an agent on 7 July 2020 who successfully cancelled my policy. I asked her to send me a written confirmation of the policy cancellation, and she assured me that this would be emailed to me. I'm still waiting. I did receive a one liner saying that it was cancelled, but with no confirmation on the end date etc., which is problematic if you're arranging new insurance cover elsewhere.

I tried calling again this morning, but after a 12min hold, the call dropped the second the agent answered. It's incredibly frustrating.

I JUST WANT WRITTEN CONFIRMATION OF MY POLICY CANCELLATION DETAILS. W-H-Y is this taking so long? It speaks of sheer incompetence.

Word of warning to anyone who is looking to switch over to Absa iDirect - good luck getting hold of them if you need anything...