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Liezl S

1 reviews | Active since Feb 2014

28 Jun 2021, 12:21

Policy Cancellation

I have been trying to cancel my Absa Idirect Insurance policy since the 9th of June 2021. I mailed and phoned but to no avail. This morning I hang on for 25 minutes but nobody assisted me and I had to cut the call. They are eager to sign you up but no assistance with cancellations. Extremely poor service!

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply28 Jun 2021, 12:41
Official
Dear Liezl, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care 
LS
Liezl S's update29 Jun 2021, 10:28
Reviewer Update
I was contacted by Desiree Bavuma this morning and she sorted my cancelation. What a wonderful experience to work with this competent lady. Just a pity I had to work through Hello Peter. Thank you Desiree, I wish you well.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Jun 2021, 13:14
Official
Good day Liezl

Thank you for your feedback.

Regards
Daphne Le Grange