Policy cancelation

Greetings,

To whom this may concern.

On 1 November, I began calling Absa iDirect on the following numbers: ***and *** in attempt to go through their cancelations department because I had wished to cancel my policy after 3 years of being with the Insurer. My calls would successfully go through however when transferred to the Cancelation Dept. I would be placed on hold for long periods regardless of calling at various times of the day. I then proceeded to write an email on 13 November, and an acknowledgment email reverted with a reference number, I waited in hopes to be contacted but was not nor by call or email, however in the interim I did continue to call. I eventually was able to get through to Cancelations on the 18th of November and the Agent advised that they would be able to assist me however their systems are off line and I should try calling again on the 19th of November and I did but was still not successful – I was placed on hold until ultimately my calls were dropped, I immediately wrote a follow up email requesting a detailed feedback on traction and to date no response has been reverted. This is my last resort because I fear that my account will continue to be debited whilst I had attempted to make my intentions known long in advance. Please assist me in getting this matter resolved.

Yours in good faith. Ntombikazi Mokoena