Policy Activated Without My Approval & Incorrect Premium

I had a very concerning experience with ABSA AIFA, specifically Sales Adviser Mahlatse Mawelela.

During our call, I asked for the policy documents to be sent to me so I could review everything before making a decision. The documents were only sent the following day.

However, before I gave any approval, the policy was already activated in my name. I did not authorize it.

To make matters worse, I was told my monthly premium would be R1080, but when I cancelled the policy, the confirmation reflected a premium of R1251. That difference was never disclosed to me.

Being quoted one amount and then issued a policy with a higher premium is unacceptable. Activating a policy without clear consent is even more concerning.

This experience has been frustrating and raises serious questions about transparency and proper sales conduct.