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Naome N
1 reviews | Active since Nov 2013
24 Jul 2022, 16:57
Pointless unhelpful INSURER
Just called ABSA IDIRECT because my fridge simply stopped working. It took over 30 minutes to get to a person who was supposed to help but instead she told me to find a manufacture approved tech person, arrange for that person to come and assess, PSY THFM MYSELF, ONLY THEN CAN I SEND AN INVOICE ABSA. HAVE BEEN INSURED WITH ABSA FOR OVER 8YEARS AND WANDERING WHY I BOTHER. THE SERVICE IS SERIOUSLY SUBPAR AND I PAY FOR THIS?? INSURE YOUR HOME CONTENTS WITH ABSA IDIRECT AT YOUR PARRIL. VERY VERY DISAPPOINTING
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Absa Insurance Company Limited's replyOfficial
25 Jul 2022, 11:18 Dear Naome, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Customer Value Management Absa Bank Ltd
Absa Insurance Company Limited's reply25 Jul 2022, 11:18
Official
Dear Naome, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Customer Value Management Absa Bank Ltd