Pocket of Excellence: ABSA Insurance and Schalk Hopkins

Pocket of excellence: ABSA I-Direct Insurance and Schalk Hopkins: Claim nr 569124*001*001 On 2019-07-22, my first day of a planned holiday away to Golden Gate, my vehicle was involved in an accident on the Highway. My insurance company, ABSA I-Direct was contacted and informed of the incident. Their Call Centre service was excellent, and my vehicle was quickly towed to a reputable storage facility. To my surprise Schalk Hopkins, a senior Claim Investigator, from ABSA insurance called me and informed me that he was appointed to handle my claim. Schalk explained to me, in no uncertain terms, what the way forward would be, i.e. that an Assessor will inspect my damaged vehicle, make an assessment and recommendation, etc. Schalk Hopkins then contacted me and informed me that Mr Dirk de Witt was appointed the Assessor. He even supp**** me with Mr De Witt’s contact details. My vehicle was found to be uneconomically reparable, the claim was settled and I was paid out within a few days. Schalk and one of Office’s ladies, Sophy, were very efficient. I confirm that Schalk Hopkins can be applaud for the service he has rendered me and that he was a real Ambassador for ABSA I-Direct. From the beginning he had displayed friendliness, diligence, competence, effectiveness and efficiency. He was constantly in contact with me (Telephonically, Text [when I could not take a call] and E-Mail) giving me progress on the status of the claim. At a stage I had a question about the possibility of a “buy-back”, he came back to me the same day with a satisfactory answer. I respect him for his integrity that he demonstrated. This is the first time I claimed in many years, initially I was sceptic as I expected it would be a real “slep” to get a claimed finalised, taking in consideration my vacation started on a low, but after receiving a call from Schalk Hopkins and him “listening” to my “where to now?” concerns, he definitely calmed me, put everything in perspective and I felt “encouraged”. Thank you so much and I want to give to you my gratitude and appreciation for continuous assistance and support!!!! Even if there are other Insurance companies, that might offer “better” deals, I will never consider it, especially not after my pleasant and professional experience with Schalk Hopkins and the ABSA I-Direct Team!!! Your loyal and Satisfied Client, André de Klerk