Please fix my debit order as I change to your bank

I have absa bond account last year I was sick I report never take serious my matter the send my bond to attorney so they said I must aareas I paid R20 000 they never decrease the arrears instead am. Paying but it goes up I went to branch the lady was good the vannesa from she said to lady she must put phone on speaker I couldn't hear what they are talking about my problem was not solved I didn't get a clarity about my money even today so today I spoke with Tshidi mawela her service was good now my concern I change my debit from FNB to absa still absa is failing me they dnt debit wanna blame for nothing absa bank has a poor service and they mistreat client especially black people what I've notice I open accounts so that I scan tsanfer money to them still they are not failing they told restructure my bond which I dnt understand because they same amount I paid was not allocated instead they add money in my bond stop failing clients