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Mpho M
1 reviews | Active since Mar 2009
28 Aug 2024, 15:28
Please cancel my insurance
I called their customer care line on 22August 2024 to cancel the insurance and I spoke to Siphelele who took my details and promised that someone will call me either on Friday the 23rd or Monday the 26th to finalise my request. I still haven't received their call and the next premium is due in two days. I hope that for their sake, this won't go through because i have done my part and its not my fault that they failed to call me to finalise it.
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Absa Insurance Company Limited's replyOfficial
28 Aug 2024, 16:40 Dear Mpho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply28 Aug 2024, 16:40
Official
Dear Mpho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care