JN
Jabulani N
1 reviews | Active since Mar 2020
13 Feb 2022, 03:38
Playing hide and seek on emailing me a policy document
Poor customer service, I have been requesting my police document for my home insurance with Absa idirect since 2018 but still they havent sent it. They keep on promising to send it then ignore me after, now I don't if this is their strategy for us not to know the terms and conditions of our insurance so that they can use anything not to pay on the day of claim.. I'm really not happy with their service
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Absa Insurance Company Limited's replyOfficial
14 Feb 2022, 11:05Dear Jabulani Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa Insurance Company Limited's reply14 Feb 2022, 11:05
Official
Dear Jabulani Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe