Platinum Worthy Service Received

I normally would not give a 5 star rating due to certain reservation that I would hold based on conversation I had with a particular assistant. However today my theory has completely changed, this individual deserves more than just a review or even giving the company a 5 star, Mbalizethu Ngoobo is one of the staff members that ABSA should pride themselves with, from the friendliness to the details she gives around your policy I was blown away. I was ready to jump ship because I received quotes from 2 insurers that were offering a very very low premium compared to what I am currently paying, the first thing she did was not to try and beat the premiums but looked at the small details that we would normally not see, she made me notice additional excess that was in place on the other insurer for driving around 23:00 - 05:00 (who does that?). She also stated that benefits aside, as individual you need peace of mind with cover and in the even of a claim you should try to pay as less excess as possible because you have enough stress already, on the other cover she also pointed out that there is an additional excess to be paid should I get involved in an accident alone (my car only, whatever this means in this policy). I have never met such a friendly individual in the retentions department, normally this department in many cases it is the reason you end up switching because of them not understanding your situation. She went on to say "My job in the retentions department is not to keep clients but to give clients as much information as I can and show them the risks in order for them to make an informed decision", to me this was profound because this person says here is the information you require, here are the risks however the decision lies with you. My quotes from Insure 1 came at R1067 and Insurer 2 at R1480 while my current premium at Absa was R1758, with all that she still managed to bring the premium down to R1387 saving me R371 a month, in these COVID times this is pure gold. She has ensured that ABSA Idirect retains me as their client for a long time, I am at peace knowing that my insurer has back in the time of need. @Mbalizethu Ngoobo you really amazed me and I am still in awe that we still have people like you in businesses, service levels has dropped in many companies, well done to you and thank you for making my day, hopefully your management team makes your month by making you employee of the month and end this year with high spirits like you managed to do for me when I thought COVID just messed 2020 up. Keep up the good work and keep informing clients cause we only look at the rand value and not the whole package.