Phones and emails not answered in a period of 36hours

I have been trying to get a policy schedule for the past 2 days. Currently I have been on the phone, on hold for 59minutes 57 seconds before the phone got cut. In the past 2 days I have sent emails, which until this morning were not rep**** to. I was able to get through this morning after holding for 28 min but the inception date reflecting on the schedule sent is wrong, which meant me calling again. This cannot be how the administration department operates; considering that their number is not a toll-free number. I wonder if one would get help come claim time, if a simple thing as a correct policy schedule is such a hassle to get. I am in the process of shopping for a new insurance.