DA
David A
1 reviews | Active since Jul 2012
06 Dec 2021, 13:50
PHONE ME BACK
13 Phone calls to try and arrange to have my vehicle towed and a claim opened. I started phoning this morning at 08:00am, it's now 13:30 and I'm still sitting here ON HOLD WITH NO ONE ANSWERING MY CALLS IN YOUR CLAIMS DEPARTMENT!
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
07 Dec 2021, 10:39Dear David Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
Absa Insurance Company Limited's reply07 Dec 2021, 10:39
Official
Dear David Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
DA
David A's updateReviewer Update
07 Dec 2021, 11:15Good day Pravesh,
First off, thank you for taking the time to get back to me. The situation was quite stressful with trying to get through to someone but all is resolved and I have my claim number etc. It was a matter of emotions running high, shock from what took place, issues with connectivity all the while trying to get transferred to the correct department just had a big impact on me. A big thanks to yourself, Priscilla.s, Moepeng, Ntladi.M, Jonathan.R and the rest of the team of people from ABSA who reached out to me directly and assisted me with this process! My absolute appreciation to the whole group of ABSA representatives who assisted me in this matter and took personal accountability to see me through arranging the claim details. We are now just waiting on the assessor to come out with a locksmith as the keys were ****** as well so that we can arrange for a new set of keys and the necessary repairs to the vehicle.
Thank you again for the prompt response and assistance,
Kind Regards,
First off, thank you for taking the time to get back to me. The situation was quite stressful with trying to get through to someone but all is resolved and I have my claim number etc. It was a matter of emotions running high, shock from what took place, issues with connectivity all the while trying to get transferred to the correct department just had a big impact on me. A big thanks to yourself, Priscilla.s, Moepeng, Ntladi.M, Jonathan.R and the rest of the team of people from ABSA who reached out to me directly and assisted me with this process! My absolute appreciation to the whole group of ABSA representatives who assisted me in this matter and took personal accountability to see me through arranging the claim details. We are now just waiting on the assessor to come out with a locksmith as the keys were ****** as well so that we can arrange for a new set of keys and the necessary repairs to the vehicle.
Thank you again for the prompt response and assistance,
Kind Regards,
DA
David A's update07 Dec 2021, 11:15
Reviewer Update
Good day Pravesh,
First off, thank you for taking the time to get back to me. The situation was quite stressful with trying to get through to someone but all is resolved and I have my claim number etc. It was a matter of emotions running high, shock from what took place, issues with connectivity all the while trying to get transferred to the correct department just had a big impact on me. A big thanks to yourself, Priscilla.s, Moepeng, Ntladi.M, Jonathan.R and the rest of the team of people from ABSA who reached out to me directly and assisted me with this process! My absolute appreciation to the whole group of ABSA representatives who assisted me in this matter and took personal accountability to see me through arranging the claim details. We are now just waiting on the assessor to come out with a locksmith as the keys were ****** as well so that we can arrange for a new set of keys and the necessary repairs to the vehicle.
Thank you again for the prompt response and assistance,
Kind Regards,
First off, thank you for taking the time to get back to me. The situation was quite stressful with trying to get through to someone but all is resolved and I have my claim number etc. It was a matter of emotions running high, shock from what took place, issues with connectivity all the while trying to get transferred to the correct department just had a big impact on me. A big thanks to yourself, Priscilla.s, Moepeng, Ntladi.M, Jonathan.R and the rest of the team of people from ABSA who reached out to me directly and assisted me with this process! My absolute appreciation to the whole group of ABSA representatives who assisted me in this matter and took personal accountability to see me through arranging the claim details. We are now just waiting on the assessor to come out with a locksmith as the keys were ****** as well so that we can arrange for a new set of keys and the necessary repairs to the vehicle.
Thank you again for the prompt response and assistance,
Kind Regards,