GM
Gillian M
1 reviews | Active since Nov 2012
22 Aug 2025, 11:04
Pathetic service when trying to get to talk to consultant assigned to the claim.
Trying to get through to the consultant assigned to the claim is impossible. They will phone you back I am told. Hours later still waiting. Service is pathetic. No replies to email either.
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Replies (1)
Absa Insurance Company Limited's replyOfficial
22 Aug 2025, 12:21Dear Gillian McWilliam
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply22 Aug 2025, 12:21
Official
Dear Gillian McWilliam
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw