Pathetic Service to Customers

On the 7 May 2020 on my way from Polokwane to Johannesburg i had tyre puncture. I then called my insurer to request Road Assistance, which was my first claim ever after religiously paying my contributions for a year. The roadside service provider appointed to come help arrived and to my horror in the process of changing a tyre he then damaged my car, as the car “jerk” slipped. I was not able to assess the extent of the damage on the scene because it was dark and my phone battery was flat and the service provider surprisingly did not have a torch and used my phone to help change the tyre.

Upon arrival at home i immediately informed my insurer , the agent advised me to send my complaint via email and send the pictures. I am disappointed to say today the 11 June 2020 my car is still not fixed after the back and forth that i am made to go through and engage the same service provider who damaged my car to help me fixing the car. I escalated the problem to the agent Marco at absa who was allocated the case but no response.

Be warned about using Absa insurance you will be disappointed ☹️. Good clients are not appreciated!!