PATHETIC SERVICE FROM ABSA INSURANCE

I called Absa insurance Wednesday *** morning by 8am to report a burst geyser. was given a reference *** and the sms said the consultant will call me but nothing from Absa consultant. on the 03/09/2026 i called Absa again in the morning for follow up. was told i will receive a call from their service provider to come repair/change the geyser, no call from the service provider. i closed the water since Tuesday night because of this burst geyser because my house was flooded with water. so i've been without water for 4 days now. ok on the 03/09/2026 around 16:30 i decided to call the service provider myself and i came across a very rude woman who told me i am calling after hours their office is closed and they will call me tomorrow. so today the 04/09/2026 @ 10:00 i called the same service provider again to find out when are they coming because i dont have water and got kids. the service provider told me to tell Absa that they cannot load the geyser on the system, i dont even know what does that mean. it is Friday today, going to a weekend. i run a catering business over the weekends and i dont have water, i dont know when will my issue be resolved. nobody from Absa and the service provider bothers to call me and give feedback, im the one who keeps on calling.