OM
Ouma M
1 reviews | Active since Aug 2021
05 Aug 2021, 12:10
Pathetic Service From Absa idirect insurance
It has been a over a week since I logged a claim and I had not heard back from Absa idirect. I called them again yesterday to follow up and when I asked the lady why is taking taking so long to follow up with my claim, and she immediately hung up on me.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
05 Aug 2021, 14:31 Dear Ouma Moselakgomo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply05 Aug 2021, 14:31
Official
Dear Ouma Moselakgomo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care