Pathetic service from Absa idirect

Pathetic! We got stuck with my Mother on the N1 @ the Engen garage (south). We called road side just before 17:00 and the lady helping us said she'd call us back in 2 minutes and never called back. Almost an hour later we called again and only to find out that the break down vehicle wasn't actually dispatched. Then a lady called Ntombi helped us the second time, after being on the line for over 30 min and finally assisted us. Only to discover that the break down vehicle was given the wrong address and no family run was arranged.

Then when we finally arrived in Kroonstad @ arround 21:00 waiting for the breakdown vehicle. The wrong address was given to the tow truck and we waited for over an hour where it was because we also wanted to insure that the car was booked in. When we called in the middle of the night, the driver of the breakdown vehicle said he still didn't know where to take the car.

We requested that the car be toward to Kroonstad or the nearest dealership. The car has been towed to the Vaal, instead of Kroonstad or Welkom.

No correspondence from Absa Idirect and pathetic service so far.

I would recommend this insurance. We waited in an unsecured area for almost two hours without any care. Now no communication and the car was towed far away from where we are.

Disgusting service with no care from Absa!!!