PATHETIC SERVICE FROM ABSA IDIRECT

Item: Absa Insurance Company Limited
Rating: 1
Author: Keane D

These guys are pathetic and terrible when it comes to answering calls in the case of an emergency, policy review and cancellations. I am trying to get a hold them for a week. I have lodged a formal complaint against them with ABSA - I will take them to court if necessary. I need to cancel my premium.

@absa idirect - get back to me or send the contact details. This is unacceptable.

I did send an email and I have a reference number from the automated generated email.

Helpful (0)

Replies (3)

Keane D's updateReviewer Update

31 Mar 2025, 12:19

currently sitting on the phone with them for 10 minutes and counting...

Keane D's update31 Mar 2025, 12:19

Reviewer Update

currently sitting on the phone with them for 10 minutes and counting...

Keane D's updateReviewer Update

31 Mar 2025, 12:19

Well waiting - not been able to get a hold of them yet - terrible

Keane D's update31 Mar 2025, 12:19

Reviewer Update

Well waiting - not been able to get a hold of them yet - terrible

Absa Insurance Company Limited's replyOfficial

31 Mar 2025, 12:54

Dear Keane Dharmalingum

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.

The reference number to your complaint is C-***8.

Kind regards,

Group Customer Care

Rezona Louw

Absa Insurance Company Limited's reply31 Mar 2025, 12:54

Official

Dear Keane Dharmalingum

The reference number to your complaint is C-***8.

Kind regards,

Group Customer Care

Rezona Louw