Pathetic service from ABSA Homeowners Insurance

My house was flooded on the 16th May 2023 due to a faulty toilet cistern. The main bedroom and two guest rooms. I registered a telephonic claim with ABSA Homeowners claim department the following day (17th) I received an email the same day from Digital call group stating a desktop assessor would be in contact with me. On 18th I was contacted by a flooring company and advised an assessor would measure up the rooms. The carpets were finally lifted on the 22nd May and a report forwarded to ABSA. A further damage assessment was carried out a few days later (built-in cupboards, ceiling damage etc) After several calls to ABSA claims department (one taking 45 minutes) and being told nothing, I finally get an email on the 7th June stating a claim had been lodged. It is now the 20th June 2023 (over a month later) and I'm still waiting for a result on my claim. I've been with ABSA Homeowners insurance for 33 years, what a joke!! I wouldn't recommend ABSA insurance to anyone