Pathetic service from Absa Home Insurance

Poorest service ever! I have been trying to get feedback on a claim for damages due to lightning since October 2024. Despite several phone calls (I had to wait 30 minutes to be connected with an agent) and several emails, I have not received any feedback from Absa. I am hopeless. Despite being a private bank customer of Absa and a loyal client since 1986, I have received this appalling service. They just don't care.