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Chantel V
1 reviews | Active since Mar 2022
16 Mar 2023, 13:47
Pathetic service from ABSA
I have done a claim with Absa about a month ago for my house that is leaking with rain till today NO ONE has come in contact with me. I have tried numerous times to phone them and every time I get put on hold or directed to another call. This month I will be spending double as I have to fix my house and all the calls I have made till today. Why do we have to pay for a service not provided. I am sick and tired of companies that can't do a job. Pathetic service ABSA!!!!
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Absa Insurance Company Limited's replyOfficial
16 Mar 2023, 14:09Dear Chantel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa Insurance Company Limited's reply16 Mar 2023, 14:09
Official
Dear Chantel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care
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Chantel V's updateReviewer Update
17 Mar 2023, 09:45Hi Pravesh
It seems impossible to get hold of you. You sent me your nr yesterday and been trying to phone you since yesterday till now with no answer. Can I please have your supervisors nr as you do not answer my emails or my phone calls. I have had just about enough of ABSA'S pathetic service. A service I pay for every ****** month.
Regards a VERY UNHAPPY CLIENT
It seems impossible to get hold of you. You sent me your nr yesterday and been trying to phone you since yesterday till now with no answer. Can I please have your supervisors nr as you do not answer my emails or my phone calls. I have had just about enough of ABSA'S pathetic service. A service I pay for every ****** month.
Regards a VERY UNHAPPY CLIENT
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Chantel V's update17 Mar 2023, 09:45
Reviewer Update
Hi Pravesh
It seems impossible to get hold of you. You sent me your nr yesterday and been trying to phone you since yesterday till now with no answer. Can I please have your supervisors nr as you do not answer my emails or my phone calls. I have had just about enough of ABSA'S pathetic service. A service I pay for every ****** month.
Regards a VERY UNHAPPY CLIENT
It seems impossible to get hold of you. You sent me your nr yesterday and been trying to phone you since yesterday till now with no answer. Can I please have your supervisors nr as you do not answer my emails or my phone calls. I have had just about enough of ABSA'S pathetic service. A service I pay for every ****** month.
Regards a VERY UNHAPPY CLIENT