Pathetic service

I had comprehensive vehicle insurance as well as building and home contents insurance with Absa indirect for many years.

I received an updated policy schedule on the 7th September 2026 after a review was done on my policy as well as the policy documents received on the 14th of September after cancelling the vehicle insurance.

An email was sent to Absa on the 9th September 2026 to cancel the vehicle insurance which was not done.

I then called Absa idirect on Monday the 14th September 2026 to cancel the vehicle insurance. The building and home contents insurance is to remain with Absa idirect.

I spoke to Rachel who put me on hold and advised that she is unable to cancel the motor vehicle insurance and that she will call me back once it is cancelled. I received no phone calls from her instead I received an updated policy schedule where the sum insured has increased as well as my premiums.

I then called back and spoke to Clarence who said he will escalate the matter he also put me on hold until the call dropped. He has not called me back either. I have received another updated policy schedule where my premiums have increased for the second time today.

I called in again today the 15th September 2026 and spoke to Clarence who said that Rachel will sort it out as she’s the one that updated my policy and the premiums increased. Clarence then called me and put me through to someone in retentions who sent me the in app verification and dropped the call. No authentication was done on this call.

I tried calling back and was placed on hold for over 10 minutes, I eventually dropped the call.

The reason I cancelled the vehicle insurance is because I am not happy with the premium so I do not understand why my premium keeps increasing, if Absa would like me to take my services elsewhere this is a good way of telling me so.

The team is very unprofessional, how’s it possible that there are no notes on the system showing that I spoke to all these people aswell as these calls are all reordered and still I sit unhappy with no resolve.