Pathetic Service Delivery-Home Owner Insurance

When buying a home and bonded with Absa you would think insurance with them would make life easier but I guess not! They say submit your claim online with documents then they say they haven't received the documents. Why have an online facility if it doesn't work! I have called every second day (no less than 20min per call) since lodging my claim and they play the blame game. They dont have my docs or they waiting for a report from digicall since 04/01 but the validation was done on 29/12! No follow ups to close my claim until I phone! Also zero response from emails whether it the general email address or personal consultant email address. ABSA is ridiculous!!!!