Pathetic service delivery

I am not impressed with Activate by Absa's service delivery. I called so many times and no one answers the call centre. You guys depleted my minutes and air time in 2 days. You have costed me so much more than saving me any money.

I spoke to Wesley Nair at the claims department on the 14 November. He said this claim already has a declined status. He then gave me his email and said if I do not get through to the call centre I can mail him directly. I did just that the same day asking if I can access the car hire service on my policy as I have been without my car for 2 weeks already. He did not respond. I am without my car for more than 3 weeks now and no assistance from Activate.

I have made a firm decision to report the poor service delivery and cancel my insurance for pathetic service in time of a crisis.