TM
Thembakazi M
1 reviews | Active since Aug 2014
23 Sept 2021, 22:57
Pathetic service, calls are not being answered
I do not know what is happening at absa, i have been calling for the past 5 days and everyday they put me on hold and i end up hanging the call cos they make me hold for more than 30minutes. Absa made changes without my consent and i do not know what led them to do such changes. I have even sent them an email cos if they cannot reverse the changes made i am cancelling and will look for a better insurance.
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Replies (1)TM
Dear Thembakazi Maqoko
Thank you for your request. Your Case has been forwarded to a consultant who will provide feedback as soon as possible.
The reference number for this Case is C-***1. Kindly be advised that our working hours are:Monday to Friday 08:00-17:00, Saturday 09:00 - 13:00 excluding Public Holidays.
At Absa, we are committed to giving you exceptional service. Kind regards
Idirect Client Service
But till today no response absa is planning on increasing my premium by R400 from 1700 to 2100
Thembakazi M's updateReviewer Update
27 Sept 2021, 22:25Dear Thembakazi Maqoko
Thank you for your request. Your Case has been forwarded to a consultant who will provide feedback as soon as possible.
The reference number for this Case is C-***1. Kindly be advised that our working hours are:Monday to Friday 08:00-17:00, Saturday 09:00 - 13:00 excluding Public Holidays.
At Absa, we are committed to giving you exceptional service. Kind regards
Idirect Client Service
But till today no response absa is planning on increasing my premium by R400 from 1700 to 2100
TM
Thembakazi M's update27 Sept 2021, 22:25
Reviewer Update
Dear Thembakazi Maqoko
Thank you for your request. Your Case has been forwarded to a consultant who will provide feedback as soon as possible.
The reference number for this Case is C-***1. Kindly be advised that our working hours are:Monday to Friday 08:00-17:00, Saturday 09:00 - 13:00 excluding Public Holidays.
At Absa, we are committed to giving you exceptional service. Kind regards
Idirect Client Service
But till today no response absa is planning on increasing my premium by R400 from 1700 to 2100