Pathetic service ABSA Home owners Insurance.

I initiated a clam for a burst geyser on 18 March. Almost a month later no response from Absa to finalize my claim. What happened to ABSA? How long does it take to finalize a simple claim. Absa appointed a service provider that did not deliver or submit a report, now I must pay for their fault. Absa appointed a second provider that never made contact with me during all the time. To prospective home buyers, unfortunately I cannot recommend ABSA Home Insurance, There are institutions that deliver better service.