Pathetic service Absa home insurance services

my claim number is ***.

Kindly note that I have experienced a house breaking and theft in my house on Saturday the 16 July 2023.

The house doors were badly damaged and some of my house contents were ******. I opened the case and I informed my ABSA Home loan insurance about the incident.

On the same day ABSA send an assessor and the assessment conducted and a report was submitted for approval.

To date nothing has been done by ABSA regardless the follow ups made with them. I'm currently traumatized by the Incident and I still have broken doors which are not locking due to the damage caused, I can't sleep at night since the incident.

I think ABSA does not have the sense of urgency and priority to the service it gives to it's client.

I am aggrieved due to their lack of compassion towards it's clients.