Pathetic service

I must say I am very fed up with you ABSA, you lack customer service, *********** agents... Everything about you is just a mess. Last month I cancelled cover with you due to a lack of customer service and Saturday you deducted an amount of R6500 on my bank account for what reason I do not know... You guys are very pathetic 😡😡😡. You do not acknowledge your emails when we email nor answer our calls and the next thing you deduct our money... I don't need your cover better it clearly shows you wouldn't help in times of need if you failing to acknowledge a mere emails. I want my money