Pathetic Service

I have lost my phone on the 22nd April, I reported to the case and got the claim number from Absa Insurance, Palesa Lesenya is the person who is dealing with my claim, ooh my God she doesn't communicate, I had to check with her on a daily basis which is almost impossible, because apparently she is always busy on the call. Last week she requested the proof of purchase for the phone which I have sent on the 30th until today , nothing is updated as yet, and is very hard to get hold of her.

Honestly speaking Absa insurance must just make sure they stop this working from home because surely is not working for them. Last year I have called them updating my details, the guy sound very sleepy and he promised that the information has been updated only to be surprised this year that nothing has been done. This is totally unacceptable. Or at least make a central email address where client can send details if needed so that anybody who deals with the claim can get info when required.