MM
Mmapule M
1 reviews | Active since Sept 2013
27 Dec 2023, 11:27
Pathetic service
pathetic turnaround time. I lodged a claim yesterday around 1PM, The consultant (Thembi) called me thereafter stating that there is an issue with my premiums. I couldn't understand what exactly, cause my premiums are going off through a debit order, and the last payment was on the 27/11/2023, due again today the 27th/December. I am still waiting for a call from ABSA, as she said that she will escalate the matter and call me back.
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Absa Insurance Company Limited's replyOfficial
27 Dec 2023, 11:37Dear Mmapule Msimango
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CarePravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CarePravesh Bejay
Absa Insurance Company Limited's reply27 Dec 2023, 11:37
Official
Dear Mmapule Msimango
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CarePravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CarePravesh Bejay