SH
Shakeel H
1 reviews | Active since Nov 2021
14 Feb 2023, 13:11
Pathetic service
Pathetic service from a Major insurance company. They have no sense of urgency and no one gets back to you. As per my previous Hello Peter post, I got a call from someone dealing with complaints, she gave me her details to contact her on directly if I have a problem. Not to my surprise, she doesn't respond to emails as well. What a waste
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Absa Insurance Company Limited's replyOfficial
14 Feb 2023, 18:27 Dear Shakeel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply14 Feb 2023, 18:27
Official
Dear Shakeel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Vanessa Crowe Group Customer Care