PATHETIC SERVICE

PATHETIC SERVICES CLAIM CANCELLED WHILE THE ASSESSOR ****,I submitted my claim over a month ago and, to date, nothing has been finalised. All required documents, reports, and photos were submitted within the requested timelines, yet there has been no meaningful feedback or progress.

To be fair, the complaints department has been trying to assist in resolving this matter. However, the customer service side is extremely poor. I have not been able to get hold of the manager, Ntladi Florence, despite multiple requests and follow-ups.

What is even more frustrating is that when I missed just one premium, I immediately received threatening emails about policy cancellation. Yet when it comes to settling a valid claim, there is no urgency, no accountability, and no communication.

This conduct appears to contradict the principles of the Consumer Protection Act, where fair, transparent, and timely service is expected.

Additionally, the level of service at NFOSA is equally disappointing. Instead of effectively representing consumers, there appears to be a lack of urgency and accountability, which undermines confidence in the dispute resolution process.

This situation has become incredibly stressful and is now affecting me emotionally.

This raises a serious question: why should clients continue paying premiums if claims are not handled efficiently or fairly?

ABSA Active Insurance, this level of service is unacceptable. Policyholders deserve timely communication, transparency, and resolution—not silence and delays.

#HelloPeter #ABSA #PoorService #InsuranceClaims #ConsumerRights #CustomerExperience