AS
Auman S
1 reviews | Active since Jul 2020
08 Dec 2021, 14:26
Pathetic Service
I will never insure anything with Absa idirect. The level of service it's pathetic to say the least.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
09 Dec 2021, 10:59Dear Auman Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply09 Dec 2021, 10:59
Official
Dear Auman Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care
AS
Auman S's updateReviewer Update
11 Dec 2021, 07:39" I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours." 45 hours later and counting still no communication
AS
Auman S's update11 Dec 2021, 07:39
Reviewer Update
" I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours." 45 hours later and counting still no communication
Absa Insurance Company Limited's replyOfficial
13 Dec 2021, 08:58 Dear Auman Smith Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply13 Dec 2021, 08:58
Official
Dear Auman Smith Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care