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Parushka G

1 reviews | Active since Oct 2020

26 Mar 2025, 14:13

Pathetic service

How many people do they have in that call centre ...when they selling the insurance they can call a person a 100 times but there is a query i have to wait days which is pathetic! I even tried calling in and every single time i had to wait on the call for more than 20mins with still no answer.This absolutely frustrates me.

0
Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply26 Mar 2025, 14:56
Official
Dear Parushka Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
PG
Parushka G's update27 Mar 2025, 08:24
Reviewer Update
I need assistance with canceling my insurance please as i have tried calling again numerous times.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply27 Mar 2025, 08:48
Official
Dear Parushka Govender Thank you for your posting.

We have escalated the matter to our management team. Kind regards,Group Customer CareRezona Louw