Pathetic Service

It's been OVER TWO MONTHS since I have logged my claim with Absa Home Insurance. After FIVE WEEKS AND FOUR follow up requests and NO response I posted a review on Hello Peter. I Finally received feedback seven days later stating that the claim had been rejected. As part of the response I was also advised that should I not agree with the outcome then I should escalate further via ***. As I did not agree with the outcome I proceeded with the escalation for which I had received an automated response stating: "Our complaints handling procedure is as follows: • The complaint has been assigned to our team and we will investigate and consider all relevant information; • We will provide you with feedback as to the progress of your complaint within two working day • Please note that the time it will take to resolve your complaint will be three days depending on the complexity of the matter."

Clearly Absa's integrity is left to be questioned as the escalation was sent through FOUR WEEKS AGO and I have followed up TWICE already (as usual with no response) yet as per their communication to customers, they claim that feedback would be provided within TWO TO THREE working days.

CAN I PLEASE GET A RESPONSE OR DO I SKIP THIS POINT OF ESCALATION AND GO TO THE NEXT ESCALATION POINT WHICH IS THE OMBUDSMAN! YOUR CLIENTS HAVE BETTER THINGS TO DO THAN TO CONSTANTLY FOLLOW UP!