RS
Russouw S
1 reviews | Active since Jul 2013
06 Apr 2025, 18:40
Pathetic service
Most pathetic service ever experienced. After more than 8 follow up emails over the past 3 weeks to get some sort of feedback on my claim there has been no response. Better off going for the cheapest insurance out there This is my final attempt to get an answer out of them. Palesa Lesenya Has been “handling” the claim but has not even made the effort to email or call me!
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Absa Insurance Company Limited's replyOfficial
07 Apr 2025, 12:32Dear Russouw Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply07 Apr 2025, 12:32
Official
Dear Russouw Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe