PATHETIC RESPONSE TO MY CLAIM!!

I find this reponse very absurd that Absa Idirect knowingly that my car is in for repairs, they've asked me to return the rental car as it''s over 30 days due to Covid-19 yet not providing an alternative option they simply don't care. 1. you're told to return a car, not where you took it far from your place and expected to walk back home 2. Your car is still on repairs so you'll wait, with what?

What's the reason of paying an insurance if when you're in need can't be assisted further? this is my very first claim in over 5 years as a customer. This service is just terrible, when you ask the agents what's the plan they say mangement hasn't given us any feedback, we don't know.

I asked to have the communication in write, NO WE CAN'T SEND AN EMAIL, we'll send an sms. been waiting for that sms since 8am till now. took an initiative to call back and whoever was assisting is busy. Mind you the rental company has already charged me already for the "over-usage".