GW
GRAHAM W
1 reviews | Active since Oct 2013
18 Jan 2021, 11:23
Pathetic Response
I lodged an insurance claim under reference C-***8 with Absa for storm damage to my swimming pool pump which burnt out following 75mm of rain which fell in an hour at 17h10 on Monday, 28/12/20. An assessor was sent out but I could immediately sense a reluctance to pay out. Despite a number of phone calls to Absa and emails to a Neresha Folly, to which I have had no written reply, I am still waiting
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Absa Insurance Company Limited's replyOfficial
18 Jan 2021, 14:29 Dear Graham, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa Insurance Company Limited's reply18 Jan 2021, 14:29
Official
Dear Graham, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe