PATHETIC POOR SERVICE ON URGENT BUILDING CLAIM - NO FEEDBACK

I HAVE SUBMITTED A CLAIM FOR BUILDING 01/03/2021. THE ASSESMENT WAS DONE 03/03/2021. THE COMPANY ALLOCATED REQUESTED TO RETURN THE FOLLOWING DAY 02/03/2021. THEY DID NOT PITCH AND THERE WAS NO COMMUNICATION. I CALLED TO FOLLOW UP THE FOLLOWING DAY AND THEY IN FORMED ME THEIR WORKER TO TAKE PICS DID NOT PITCH. THEY THEN SIAD THEY WILL COME FRIDAY WHICH THEY DID. ITS NOT THE 12/03/2021 I AM FOLOWING UP DAILY NO ONE CAN GIVE ME AN EXPLANATION. I HAVE A SERIOUS PROBLEM AT HOME THAT NEEDS TO BE RESLVED AND THE CONTRACTOR ALLOCATED HAS NOT SUBMITTED A REPORT AND QUOTE. PLEASE CAN I GET URGENT ASSISTANCE ON THIS.