Pathetic pathetic pathetic!!

Wow! You know it's all good when you paying your monthly premiums with this insurance but comes claim time and all I can say is Wow! Pathetic pathetic pathetic! I had a smash and grab incidents on Wednesday and today it's Friday and my car window has not been replaced. After the incidence happened I could not get hold of Absa Idirect, their ivr says if you have a claim relating to windscreen or glass press 2,you press 2 you get directed to road side assist where the agents there have no empathy or product knowledge,one failed to acknowledge my situation,she was just dead with no emotions after I explained what happened to me... instead she transferred me back to the queue and the second one told me I need to go open a case before I can even be assisted 🚮 .I failed dismally to get any assistance 😥.On Thursday I phoned first thing in the morning and the agent I dealt with put me on hold for like forever..I had to tell her that she will have to call me back if I get disconnected,then autoboty call me to assist me with my claim and state that I will have to find out if I am covered for smash and grab,I phone back to their customer service and spoke to a girl called Pontso....and my gosh this girl has no soft skills what so ever and she is in customer service for heaven's sake!! She pulled a "as I told statement on me" and I I just lost it and hung up..... To think I tried at some stage to cancel this insurance so I could go with a better one and I was retained 🚮 I have spent a fortune trying just to get through to claims or an agent who actually knew what they were talking about ... It's so unfortunate,I will definitely cancel this insurance as soon as I am sorted with my glass claim.To think that I have gone through the trauma of attempted smash and grab then to deal with this type of behaviour! I don't care at this stage... I just want my glass replaced with a smash and grab on it at no extra cost for the inconvenience you have caused me! Ntombi from auto body told me today that she is struggling to get my insurance to authorize my claim .... I mean what nonsense is that! Then they choose a company in strydom park to assist me and I stay in Alberton... I mean what nonsense!!!

Please can someone sort this out and then cancel this nonsensical insurance once done,I refuse to deal with such incompetence!!!!!!