Pathetic, pathetic and pathetic

Last year feb i switched my my car insurance to absa which was very simple as i was doing it online. Had an issue with the inspection centre that was too far for me, and they said they will call me for an appointment with the nearby centre to me which never happened until 27/04/2024. Tried to call their line and as i see now its a norm to hold a line +- 40 min to get through to the agent. I sent an email to have the insurance cancelled as it will be definitely be useless to me without the inspection and fear being sent from post to pillar should i be in need of assistance, no reply. Instead debit went off from my account in May. Figured its better to just reverse my money but no I have to contact activate line not through absa call centre. Who is this activate by the way? Cos my understanding was that I'm joining absa car insurance. Premiums continued being deducted and seemingly there was nothing i could do. Tried again to have my money reversed by contacting ***ca still no positive response but to contact activate. Mind you all this time, not only am i uncertain about being insured, im missing out on their rewards program. I sent an email to have a device installed to ***ca hoping to get answers, no response yet again and that was 2/12/24. Decided to not have any money in my account so that the deduction doesnt go through end dec and i finally got to speak with a consultant in january because they were trying to make arrangements with me to keep my policy active. I asked which policy, explained everything to her and asked if she guarantees me tha should i go to any glasfit i will be covered starting from the 2/2/24 or the date i did the inspection she said shes not sure. I then said I can not give her the mandate to deduct any money from my account until im certain of what im paying for but NO double deduction went off on 27/1/25. Called them on the 28 to have my money payed back to me till today im still waiting for the supervisor to authorise the reversal. What kind of business is this? Pathetic service I have ever received. Zero care for client satisfaction. I asked Calpy (hope i got your name right ma'am) normally how long doe it take to refund a client she said with them 48 hrs so now just because 1 person who supposed to authorise this it takes more than a week? This was supposed to be resolved a long time ago but because of poor customer service we are here.