Pathetic insurance company

I am writing to express my dissatisfaction with the customer service I have experienced. Since the beginning of the month, I have spent over 10 hours waiting on the phone for someone to answer. Each wait time exceeds 45 minutes, and the call is often disconnected. Additionally, I sent an email at the beginning of the month and have yet to receive a response.

I have been trying to cancel my insurance for the past month without success. If I do not receive a response soon, I will be escalating this matter to the Ombudsman for Short-Term Insurance.

I look forward to your prompt attention to this matter.