lP
leon P
1 reviews | Active since Jun 2014
17 Nov 2020, 15:56
PATHETIC
What is the issue!!!!!!!!!! I'm trying to cancel my policy and it seems like i'm FOREVER on hold - The service is really terrible!!!!!! WHY DO YOU PUT ME ON HOLD! Is it not my right to CANCEL my policy!!!!!! the service is really pathetic!!!! seriously PATHETIC!!!! I can't type the words here on how I feel right now.!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
18 Nov 2020, 10:43Dear Leon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply18 Nov 2020, 10:43
Official
Dear Leon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
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leon P's updateReviewer Update
18 Nov 2020, 16:49STILL NOTHING - NOBODY WORKING AT ABSA? How many hours do you guys need!!!
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leon P's update18 Nov 2020, 16:49
Reviewer Update
STILL NOTHING - NOBODY WORKING AT ABSA? How many hours do you guys need!!!
Absa Insurance Company Limited's replyOfficial
19 Nov 2020, 09:12Dear Leon
Thank you for your posting.
Please note that our office is still busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Thank you for your posting.
Please note that our office is still busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply19 Nov 2020, 09:12
Official
Dear Leon
Thank you for your posting.
Please note that our office is still busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Thank you for your posting.
Please note that our office is still busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
lP
I'd like to compliment one of your employees, Mr. Delano Trussell, for the excellent service he provided me this morning.
Mr. Trussell helped me to sort out my policy after numerous calls to your call center with no joy.
Mr. Trussell's professionalism and to calm the matter is something you can’t teach, especially in the customer facing roles in a bank
I have been calling the whole week, without any response for days, even went so far and log a complaint on Hello PETER case # C-***3 was raised.
He was able to cancel my policy with ABSA in like 5 minutes – He even noted that I was phoning from my mobile and he offered to phone me back.
Such a commitment to great customer service is to be commended.
leon P's updateReviewer Update
19 Nov 2020, 09:31I'd like to compliment one of your employees, Mr. Delano Trussell, for the excellent service he provided me this morning.
Mr. Trussell helped me to sort out my policy after numerous calls to your call center with no joy.
Mr. Trussell's professionalism and to calm the matter is something you can’t teach, especially in the customer facing roles in a bank
I have been calling the whole week, without any response for days, even went so far and log a complaint on Hello PETER case # C-***3 was raised.
He was able to cancel my policy with ABSA in like 5 minutes – He even noted that I was phoning from my mobile and he offered to phone me back.
Such a commitment to great customer service is to be commended.
lP
leon P's update19 Nov 2020, 09:31
Reviewer Update
I'd like to compliment one of your employees, Mr. Delano Trussell, for the excellent service he provided me this morning.
Mr. Trussell helped me to sort out my policy after numerous calls to your call center with no joy.
Mr. Trussell's professionalism and to calm the matter is something you can’t teach, especially in the customer facing roles in a bank
I have been calling the whole week, without any response for days, even went so far and log a complaint on Hello PETER case # C-***3 was raised.
He was able to cancel my policy with ABSA in like 5 minutes – He even noted that I was phoning from my mobile and he offered to phone me back.
Such a commitment to great customer service is to be commended.
Absa Insurance Company Limited's replyOfficial
19 Nov 2020, 11:06Dear Leon
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply19 Nov 2020, 11:06
Official
Dear Leon
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd