Pathetic customer service

I submitted a claim in April/May for my geyser. Absa appointed a plumbing company Simunye plumbers to attend to the problem. The thermostat as well as the element was replaced. There was water that leaked onto my ceiling in the kitchen and they adviced me that they would report this to the insurance,nothing happened. Fast forward to the 9th August ,I experience the exact same problem and had major issues with Fogi as well as Absa Insurance, as they were not willing to assist, immediately, only late afternoon the matter was resolved.

On the 14th of August I called the insurance numerous times as water was spewing from my overflow pipe as well as running down my walls. Tatum and Denovan,instead of lodging a claim tells me that they will contact the plumber to attend. The plumber attending at 17:45 at my residence and informs me that he can't assist ,because no claim is registered. I then do a conference call with the insurance and Fogi and Loren informed me that they will authorise the replacement of the geyser. Saturday morning I had to follow up again just to find they still did not submit a claim. Then finally the claim is submitted,by they need to cut open my roof. In the process of replacing my geyser the contractors appointed by Absa damaged my ceilings as well as my roof tiles and now no one wants to take responsibility for this. I will be reporting this matter to the Ombudsman as I feel that they are not treating me fair as a customer. I constantly have to call them,Linda promised to call me back from the complaints department and I am still waiting. Pathetic service to say the least. And to top it off their contractors do not clean up where they work,they leave it to the client to clean their mess