Pathetic customer service!

I moved over from Discovery to Absa Insurance due to premiums.I regret it.After a bit, they jacked up my premiums, despite there being no claims other than a windscreen change. Requested a re-assessment because I cannot be paying such high premiums for a 5 year old vehicle that would've depreciated considerably. Requested them to revert to me via email, as opposed to calls (I get lots of telemarketing spam every day). They ignored my email. Had to lodge a complaint in order for them to respond, only for them insisting on wanting to call. This has still has not been resolved (so they can enjoy charging the high premiums)

Recently, I requested an account statement/proof of insurance cover, as requested by my finance house (I don't know why they do not send me statements). No response. Submitted a follow-up few days later, still no response. Sent another email few days later. No response. I lodged a complaint. After a week of the complaint, not even feedback from the complaints department. I made a simple request. Seems like incompetence, laziness and arrogance are the values practiced there.