Pathetic customer service

very pathetic service from absa idirect . I send them a notice to cancel my insurance early in the month , they never got back to me and continue to debit my account , calling them is even more frustrating as you are put on hold until you eventually give up , i find it funny and disgusting that if you call for a new quote your call is immediately answered yet when you call to cancel you are put on hold forever . Idirect is an **** masquerading as an insurance company , i advice anyone who is insured with them to try and cancel immediately because during an emergency you will be stranded . i have a new insurance and It is really not fair that i have to pay for two insurances because they don't want to cancel