PATHETIC CUSTOMER SERVICE

It has been almost two weeks now that I have been waiting for the car to be repaired by ABSA insurance. Firstly after registering the claim and made to confirm my details as per the famous "security reasons" I had to wait for 5 days for the claim to be finalised as I was waiting for the link to send pictures of the accident. After calling 3 times and being made to feel like i'm impatient as the standard turnaround time for me to get any sort of feedback I was told is 7-10 working days , it was found that the link was sent to a number that I have shared with the bank, then after four days the link was sent to the correct number.

Then the claim was processes and finalised. Again today is the 5th day that I had to follow up twice as to why the appointed panel beater is not contacting me. Yesterday the 1st of March the agent told me the panel beater will call me after our call, guess what...NOTHING no call. Today the 3rd of March I call again and explain my situation ABSA agent tells me there is a message on their system that says they called me and I did not answer, I tell that is a lie as I don't have any missed call from the panel beaters. The listen to this...she says well let me check on the system as they also don't have a reason to lie. Only to find that again the panel beaters were given a number that now for the THIRD time I informed them that its not mine and I never gave them when I took out the policy.

Heeee.eeeee...heeee be careful with this bank the customer service is very bad. 14 days waiting for my car to be repaired. Yet month end they never miss to debit from the correct account number. Very interesting.