LDV
Leigh-Anne De Villiers
1 reviews | Active since Dec 2019
23 Oct 2023, 16:41
Pathetic customer etiquette
I have household insurance with Absa indirect I logged a complaint on the 17/10/2023 I have been calling everyday to follow up as feedback was promised but no communication. I have made multiple calls where my claim has not been resolved. Having agents put me on hold and even dropping the call.
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Absa Insurance Company Limited's replyOfficial
24 Oct 2023, 11:16Dear Leigh-Anne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa Insurance Company Limited's reply24 Oct 2023, 11:16
Official
Dear Leigh-Anne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Best regards,