Pathetic and Inefficient

I logged a new claim with Absa Homeowners Insurance on the 30th December 2022 for lighting damage to my Security Beams that happened the morning of the previous day. On the 31st December 2022 the contractor appointed by Absa, Aminata Africa came to assess the damage and said that they will submit a report to Absa. On the 4th of January 2023 I received an email from Absa informing me that my claim was assigned to K****tso Marite. I then heard nothing from Absa or Aminata Africa for a whole month until on the 31st of January 2023 when I received an email from the contractor Aminata billing me excess for work that was not done or even communicated to me.

I then called Absa to enquire what was going on and I spoke to Thato. I then enquired why for a whole month nothing was done with my claim and nothing was communicated to me and why I am being billed for work that was not communicated or done by anyone. The response I received from Absa was that they had approved the claim on the 4th of January 2023 already and that it was the contractor that caused the delay. They advised that they would call the contractor to find out what was going on. Aminata Africa then called me to advise that the approval from Absa came in only on the 31st January. This a whole month after the incident was reported to them, which is beyond Pathetic to say the least. I then demanded answers from Absa as to why it took them a whole month to approve a lightning damage claim, highlighting the fact that my own personal security has been compromised and still remains compromised due to their inefficiency in resolving this claim timeously. Absa promised that they would look into the matter and get back to me. I am still waiting... Perhaps it will take them another month🙄🙄.

Their contractor is also just as inefficient. The same day that this conversation was taking place (1st February 2023), they said that they would call me to inform me when their Technicians will be coming to do the work. It's 4 days later and I'm still waiting. This while my security at home remains compromised. I seriously have no words for this kind of incompetence and inefficiency. How such a reputable Insurance brand can treat it's clients like this is beyond comprehension. They took a whole month just to approve a lightening claim with absolutely Zero communication to the client. Their contractor was no better as they too failed to communicate to me the progress of the report that they submitted. You would think that institutions like these would take the security of their clients seriously and make it top priority considering the country we live in. Pathetic really.