Pathetic and Disgusting Service From Absa Home Owners Insurance

Absa doesn't even deserve a star at this rate. Early morning of 08 March 2023, I had a gyser burst at my house which damaged my ceilings, my kids school books and marks on bed linen. I reported the issue by call an call centre number from the Absa website before 07:00am and I was told that they will lodge a claim a send to Absa after 07:30 as these people are a 3rd party service provider. This was the fisrt to me. Since the claim was lodged, through the follow ups done by myself, I am told that Julia Cindi is handling my claim and she has never bothered to even pick up the phone and call me. The gyser was replaced same day after a fighting with the suppliers as they were telling me that they are already fully booked an d can do it the following Tuesday. The assessor also came out by the name of Iaan whoc refused to go up the roof to assess the total damage and submitted a report to the bank that I had to follow him up to do. Through follow up again on 14 March 2023, I spoke to a lady named Tumelo Lorraine Tshabalala who accused me of being the same like other customers trying to claim old damages from the back while my house lacked maintenance. This is a person who has never been at my house but she bodly accused me on the call. She threatened me that if I don't take the money that the bank if offering me a sum of R32k they will send an investigator. Which I gladly advised her to allocate and send to my house urgently but did not happen, no follow up or update from the bank till today. I called again on the 16th wanting to lodge a complaint, which I was refused a right to do so, I was given an email address and told that complaints cannot be logged via a phone call and referred to the same department. I spoke to a very nice guy called Randirh who explained everything to me and assured that he will allocate an Absa assessor and call me back. He shame kept to his promises and the assessor came through on 17 March around 15:00 who submitted his report as promised as I got the sms on 20 March advising that they are busy with validation and they will provide feedback within 3 to 4 days which has passed and still not feedback. This is the first time I'm claiming from Absa since I bought the house in 2018 and I am truly shocked of the expirience I have received. Pathetic service with no empathy or humility from Absa employees. Well done Absa for loosing another customer, i know that I'm just a data point to you and not really important, I will move all my accounts after this ordeal I cannot deal with a bank that says it is customer centric and "brings possibilities to live" but fail dismally at the same thing that they pride themselves on. You say you offer 24/7 support to Home Owners but your service provider told me that they will not make their employees work over the weekend it is unfair when they were supposed to check the electrical issue. I have lost money with this issue and the Absa must tell me in writing that they are not going to fix my house from the resultant damages and we will see each in the court of law. I am tired, drained and disgusted by Absa